360 Wellness Academy – Full Booking Policy

We value your time and ours, so please take a moment to review our booking policies.

 

1. Booking & Confirmation

• Most services can be booked directly online and you’ll receive an automatic confirmation email once approved.

• A few services are “on request” only — in those cases, you will first receive an acknowledgment and then a separate confirmation email once availability is confirmed.

• Please review your details carefully and contact us immediately if corrections are needed.

 

2. Cancellations & Rescheduling

• You may cancel or reschedule up to 24 hours before your session at no cost.

• Changes made within 24 hours of your session will be charged the full session fee.

• No-shows are charged in full.

 

3. Late Arrivals

• Please arrive on time. Sessions end at the scheduled time to respect other clients.

 

4. Payments

• Individual sessions: Payment can be made online by credit card at booking, or at the time of service via TWINT (coming soon) or cash.

• Pre-paid packages: Must be paid in full at booking (online by credit card or TWINT).

• All prices are shown in CHF (Swiss Francs) and include VAT (where applicable).

 

5. Pre-Paid Packages

• Must be paid in full before the first session.

• Valid for the duration specified at purchase.

• Non-refundable, but may be transferred to another person with prior approval.

 

6. Online Sessions

• Online sessions include a Zoom link in your confirmation email.

• Please ensure your device and connection are ready before the start time.

 

7. Special Offers & Coupons

• From time to time, we offer discounts or pre-launch promotions.

• To redeem, simply provide the coupon code when booking or paying.

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8. Complimentary Recovery Zone Add-On

• Each pre-paid Fitness or Wellness session includes one 15-minute Recovery Zone add-on.

• This must be booked in advance through the booking form.

• The add-on cannot be rescheduled, carried over, or exchanged for other services.

 

Thank you for respecting our policies — they help us maintain a smooth schedule and provide the best service for all clients.